Trust & Safety
Our approach to safety
We recognize that every time you open your LuckyCar app, you're putting your trust in our technology—to not only connect you with a driver, but to also give you resources in case of emergency. That trust is what drives us to continuously raise the bar, building new safety features; setting guidelines for healthy, respectful, and positive experiences; and more.
All drivers are background checked before their first trip
Before anyone can drive with LuckyCar, they must undergo a multi-step safety screen, including being checked for driving violations, impaired driving, violent crime, interview and in-house vehicle inspections. In addition, LuckyCar rescreens drivers every year¹ and uses technology to look for issues in between.
The NEW NORMAL keep each other safe during COVID-19
LuckyCar is distributing the appropriate tools for the drivers to keep the passengers and drivers safe.
We’re actively monitoring the coronavirus (COVID-19) situation and are continually working to help keep those who rely on our platform healthy and safe.